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Communications
The Webster Police Communications center is staffed 24 hours per day, 365 days per
year with one public safety dispatcher. The on-duty dispatcher is responsible
for handling all E-911/Emergency Calls for the Town of Webster, all requests for
service for the Webster Police Department, Webster Fire Department, Webster
Rescue Squad, and Webster Emergency Medical Services as well as serving as the
emergency answering service for off hours public works requests, such as water
and sewer department responses. The dispatcher is also responsible for
monitoring prisoners in the Webster Police Lock-up facility. Each year, over
20,000 calls for service are handled by the dispatch center. There are three
full time public safety dispatchers along with several part-time dispatchers and
dispatch trained full-time officers filling in as needed. Each dispatcher is
trained at a minimum as a state certified E-911 operator, a Massachusetts
Criminal Justice Information System operator, in suicide prevention, and CPR.
Additionally, many of the dispatchers hold certifications as Medical First
Responders. Several have also completed the Massachusetts Criminal Justice
Training Council Reserve Intermittent Police Academy and the SETB/MCSA Public
Safety Communications Academy. All dispatchers also must complete a minimum of
forty hours of hands on training, in both call taking and radio dispatching as
well as using the departments computer aided dispatch software, under the
supervision of a dispatch trainer.
Photos of our current dispatch center can be found below.
(Please click on a photo for details)
Full-Time Dispatchers
James Fersenheim
Rebecca Prefontaine
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