Webster Police Department, Massachusetts

Dispatch

The Webster Police Dispatch center is staffed 24 hours per day, 365 days per year with one public safety dispatcher. The on-duty dispatcher is responsible for handling all E-911/Emergency Calls for the Town of Webster, all requests for service for the Webster Police Department, Webster Fire Department, Webster Rescue Squad, and Webster Emergency Medical Services as well as serving as the emergency answering service for off hours public works requests, such as water and sewer department responses. The dispatcher is also responsible for monitoring prisoners in the Webster Police Lock-up facility. In 2005 alone, over 20,000 calls for service were handled by the dispatch center. There are three full time public safety dispatchers along with several part-time dispatchers and dispatch trained full-time officers filling in as needed. Each dispatcher is trained at a minimum as a state certified E-911 operator, a Massachusetts Criminal Justice Information System operator, in suicide prevention, and CPR. Additionally, many of the dispatchers hold certifications as Medical First Responders. Several have also completed the Massachusetts Criminal Justice Training Council Reserve Intermittent Police Academy and the SETB/MCSA Public Safety Communications Academy. All dispatchers also must complete a minimum of forty hours of hands on training, in both call taking and radio dispatching as well as using the departments computer aided dispatch software, under the supervision of a full-time dispatcher.

Photos of our current dispatch center can be found below.

(Please click on a photo for details)

Full-Time Dispatchers
James Fersenheim
Bruce Hamm
Yvette Roselund